Netomi Brings Agentic AI to Azure and Dynamics 365

Business Wire

Netomi today announced expanded availability of its governed Agentic AI platform, built on Microsoft Azure Kubernetes Service, providing a deeper integration with Microsoft Dynamics 365, and available through the Microsoft Marketplace.

As AI becomes the operational layer of customer experience, enterprises face a new challenge: ensuring autonomous systems act with context, discipline, and policy alignment rather than simply executing tasks faster. Netomi’s Agentic AI for CX operates in production across Fortune 500 enterprises in travel, hospitality, insurance, banking, retail, media, and telecommunications. Its architecture allows AI agents to reason over dynamic customer scenes rather than follow predefined scripts, evaluating policies, enterprise systems, and real-time context before taking action.

For Microsoft customers, Netomi operates as an Azure-native agentic runtime, allowing agentic AI to execute decisions directly within existing enterprise systems while maintaining hardened policy enforcement and operational control. Customer experience unfolds through changing operational scenes where policies, systems, and real-world conditions interact simultaneously. Netomi enables AI agents to understand each scene before acting.

Deploying Agentic AI at Microsoft Azure scale

Netomi on Azure provides a governed agentic runtime designed for high-stakes enterprise operations. By operating inside the enterprise security perimeter, Netomi allows organizations to introduce autonomous reasoning into customer operations while maintaining the sovereignty, data residency, and reliability required in highly regulated environments.

This architecture allows enterprises to run customer operations proactively, where AI continuously evaluates system conditions and intervenes before issues materialize.

Together, these capabilities allow enterprises to operate autonomous systems with full visibility, control, and policy enforcement at runtime.

Situational awareness at runtime – AI agents reason across enterprise systems, policies, customer signals, and operational context before executing actions, allowing organizations to anticipate intent and deliver autonomous resolution.
Embedded runtime governance – Every tool call, policy evaluation, and system action is validated at the moment of decision. Governance is enforced to prevent non-compliant actions, ensuring autonomous operations remain aligned with enterprise policies and regulatory constraints without the “black box” risk of unmonitored LLM execution.
Continuous telemetry and observability – Enterprises gain full visibility into how models interpret context, coordinate actions across systems, and apply policy logic, making autonomous operations inspectable, measurable, and continuously improvable.
Parallel orchestration of complex workflows – Multi-system operations execute concurrently rather than sequentially, allowing enterprises to coordinate high-complexity customer scenarios across multiple systems without introducing latency or operational risk.
Regional deployment and compliance alignment – Integration with Azure identity, security, and regional compliance frameworks ensures autonomous systems operate strictly within the client’s existing cloud standards.

Bringing Scene-Based Autonomy into Dynamics 365

Netomi integrates with Dynamics 365 to embed scene-aware reasoning across end-to-end customer journeys, spanning service, marketing engagement, and commerce transactions. By leveraging rich customer, operational, and transactional data within Dynamics 365, Netomi enables enterprises to make real-time, policy-aligned decisions within each interaction. In service, this means resolving complex issues proactively before escalation. In marketing, it enables timely, context-aware offers based on live customer state. In commerce, it supports dynamic actions such as upgrades, rebooking, or concessions based on inventory, pricing, and customer value. By building on Dynamics 365’s secure, enterprise-grade data foundation, Netomi enables organizations to deliver more precise, consistent, and controlled customer experiences across every touchpoint. Key capabilities include:

Scene-Based Customer Interactions – AI agents reason over live Dynamics 365 data and enterprise rules, allowing strategies to adapt dynamically as customer situations evolve.
Pre-emptive Agent Assist inside Dynamics 365 – Human agents receive anticipatory guidance rather than scripted suggestions. Netomi identifies emerging issues, surfaces next-best actions, and recommends policy-aligned interventions before escalation occurs.
Continuous Knowledge Alignment via SharePoint – Policy and knowledge updates flow directly into agent reasoning models, ensuring decisions remain aligned with current enterprise standards. Telemetry provides CX, compliance, and operations leaders visibility into how AI interprets policy and protects the brand in real time.

Together, these capabilities allow enterprises to deploy AI that understands the operational scene within which it is acting, surfaces its reasoning through telemetry, and adjusts decisions before minor issues escalate into customer harm.

Available through the Microsoft Marketplace

Netomi is available through the Microsoft Marketplace, enabling enterprises to procure and deploy Agentic AI using existing Microsoft agreements.

Marketplace availability accelerates adoption and allows organizations to apply committed Azure spend (MACC) toward governed AI deployments. Microsoft customers can integrate Netomi’s agentic runtime directly into their Azure and Dynamics environments, bringing scene-based autonomy into existing enterprise systems while maintaining security, governance, and operational control.

About Netomi

Netomi is the enterprise agentic CX platform built for the world’s most complex environments. Global brands including Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, and the NBA leverage Netomi to interact seamlessly with their customers across chat, email, and voice. Netomi is building the intelligence layer for the digital experience, so that every brand can deliver the effortless, outcome-driven experiences their customers deserve. For more information, visit www.netomi.com.